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FAQ

Take a look at our Frequently Asked Questions to see if your question is answered. If it's not, shoot us a message!

 

WHAT KIND OF DECORATING CAN YOU DO?

You name it, we can do it. Screen Printing, Embroidery, Sublimation, Heat Press, etc.

  

HOW DOES FUNDRAISING / TEAM ORDERING WORK?

We like to take an individual approach to our clients who want to do fundraising, so each situation might be different, but typically you'll provide us an idea, we'll figure out what your costs are. Then you'll decide how much you want to sell the item(s) for. We always recommend selling your items on a website. To help keep your costs low, most schools and organizations piggy back on this website. We create a page just for your organization, and you send that link out to your families. When orders are submitted, the funds go to us, and then we produce your orders. When we deliver your orders to you, we cut you a check! Yeah, that's right - instead of you paying us, we pay you! Additionally, by piggy backing on our website, you are not limited to the number of products you can have. Some of the other websites, if you wanted your own stand alone one, limit the number of products you can have. Some don't have inventory control, and are just plain limited. We really have endless possibilities with this platform.

 

MY SCHOOL WANTS TO DO SPIRIT WEAR. CAN YOU HELP?

Yes! We love helping schools do this! If you don't already have ideas in mind for your school's spirit wear, we can help you with that too. As Spirit Wear is typically done on a pre-order basis, we usually put the product up on the website for a week or two and allow people to order. Then we'll cut off the orders to allow us to print your designs. You'll be able to sell your items on our website for free, or we can develop a site for you for a one time setup fee. By selling on our site, we'll receive the money, taking that piece off of your plate, then depending on how you've structured your prices, will pay you the difference in price when your Spirit Wear is delivered. This is the best way, because you don't have to come up with the money to pay for the Spirit Wear, it's already paid for! 

 

WHAT DO YOU SPECIALIZE IN?

It’s simple. We specialize in producing award winning apparel, custom awards, and artwork that is un matched. Our promise to our clients is that we will never miss your deadline, never.

 
 

WHAT IS THE EASIEST WAY TO SUBMIT ORDERS?

The easiest way to submit an order is to follow the contact us link and submit your information. A sales rep will be contacting you as soon as we receive your inquiry and begin the order process. You can also call us at 303-988-4127 to speak with an immediate representative.

 
 

WHAT IS THE TURN AROUND TIME FROM ORDER TO DELIVERY?

The normal production time is 7-10 business days from the time of deposit. Additional time may be required for custom artwork projects, or specialty orders.

 
 

WHAT ARE YOUR PAYMENT OPTIONS?

We accept any forms of credit card as well as check or cash.

 
 

DO YOU REQUIRE A DEPOSIT BEFORE THE ORDER IS STARTED?

We will require 50% of the total order to be paid before any garments or awards order is processed.

 
 

WHERE ARE YOU LOCATED?

We are located at 3235 S Wadsworth Blvd, Lakewood CO 80227. Our cross streets are basically Hampden and Wadsworth.

 
 

DO YOU OFFER RE-LABELING SERVICE?

Yes, we work with the best vendors in the world on custom style woven tags. Standard soft style size tags are produced in house.

 
 

DO YOU OFFER 4-COLOR PROCESS or PROCESS PRINTING ON DARK SHIRTS?

We no longer utilize the 4-color printing process method. Instead, we use the modern Simulated Process method to produce stunning full color images on both light and dark garments. The simulated process method delivers color accuracy, clarity, opacity, and consistency beyond the typical results achieved through traditional 4-color process.

 
 

DO YOU OFFER PANTONE® (PMS) COLOR MATCHING?

We currently use a PANTONE® licensed ink mixing system to simulate Pantone® colors. Ink mixing and color matching is done in-house under quality control.

 
 

 

WHAT IS YOUR MINIMUM ORDER?

For any screen printing order this is 24 pieces. For embroidery or awards orders we will do 1 item depending on the project. We specialize in orders for very small clients all the way up to fortune 500 companies placing large volume orders.

 
 

ARTWORK FAQ/GUIDELINES

 

AI ILLUSTRATOR FILES

This is the most desired file to print spot colors. Vector art work has no resolution and will always be printed perfectly.  Make sure that when submitting AI files there are no raster images placed into illustrator as “EVERYTHING MUST BE VECTOR”.

Spot color printing with vector images:

  • art work must be completed in full vector meaning no raster images placed in AI
  • art work must be set to size (if resizing art work cost is .5 hours art time)
  • art work must be in 1 file if art work is in multiple files charge will be 1 hour art time to compile attributes into 1 printable file

 

PSD PHOTOSHOP FILES

We also love photoshop and all the different tools that it provides. If submitting psd files make sure to create spot color channels for each color or place each color on a separate layer and we will convert them to spot channels for our DTS. Please take note that all the bells and whistles that photoshop has often times doesn’t equate to good textile printing. Whats on the monitor wont always make it to the substrate…

Spot color printing with raster images:

  • art work must be set to size (if resizing art work cost is .5 hours art time)
  • art work must be set to 150 dpi or higher 300 dpi is preferable
  • art work must be separated with each color to be printed on a separate layer with a pantone or color indicated. If not 2 hours separation time

 

 

HOW DO I GET MY ARTWORK FILES TO YOU?

Art files that are under 8 MB can be sent to us via email to sales@usrecognition.com, Any files that are over that size we suggest using a third party service such as www.dropbox.com or www.hightail.com which will allow you to send unlimited sized files.

 
 

WE NEED HELP WITH MY ARTWORK — CAN YOU HELP US?

Absolutely, at US Recognition, we can help you with basic edits and layouts and that type of work is included in the prices. However, if you require full featured, created from scratch artwork, just give us a call and we will see what we can do to create that perfect design for you. Our hourly rate for our award winning artwork is just $65/hr. We can provide initial concept hand drawn sketches and complete full color rendered graphics.